Senior Application Support Analyst – Fixed Income Systems

Full time, permanent position at Boston Based investment firm.

Purpose:

The Income Systems team is responsible for the all technology that supports fixed income portfolio management and risk management. This includes the project management and support for all in-house developed systems and third party applications, with high standards of security and reliability.


Primary Responsibilities:

1. Provide front-line functional and technical application support for Income portfolio management and trading systems
2. Have detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications
3. Respond to user inquiries, investigate and resolve system issues or performance problems, escalate when necessary
4. Log and track all user related issues, defects, enhancements and work requests
5. Debug, fix and resume batch processing or scheduling problems
6. Manage system configuration
7. Manage user setup and permissioning
8. Light programming/scripting
9. Maintain business continuity / disaster recovery regimens and oversee annual testing
10. Application release management
11. Modification and enhancement of daily jobs / processes
12. Assist with application unit and regression testing
13. Liaise with internal development teams to troubleshoot software problems and identify solutions
14. Overnight and weekend support, when necessary
15. Vendor management and communication between users and vendors
16. Adheres to IT security and other relevant policies


Job Requirements:

1. 5-10 years providing front-line application support for portfolio management and trading systems
2. Solid technical background analyzing, testing, or developing client-server based and web-based products
3. Strong knowledge of:
* SQL Server programming including stored procedures, functions, views, etc.
* Visual Studio tools
* SQL Management Studio
* Visual Basic/.NET/Java
* MS Access
* Advanced Excel (including VBA)
* Windows Server Management
* Batch auto scheduling
4. Ability to read code and make small / simple modifications
5. Ability to create ad-hoc interfaces, feeds file extracts using scripting tools or programming languages
6. Complete understanding of incident, problem and change management principles
7. Strong initiative, organization, and excellent analysis/problem solving/troubleshooting skills required
8. Excellent communication skills and written skills with the ability to interact with various lines of businesses and support groups within the organization
9. Ability to interact with portfolio managers and traders, understand problems and concisely and precisely communicate solutions
10. Understanding of the portfolio management and trading business and Investment Management industry
11. Experience with Perform, CreditScope, Everest, Charles River (CRD), Axiom, Bloomberg POMS, FX Connect and GTSS preferred
12. Vendor management experience is strongly preferred


Please contact Albert Barsoumian with qualified resumes via email at albert@collabstaff.com or via phone at 508-872-7402.