Contract to permanent role at a well respected investment firm in Boston.
Please contact Albert Barsoumian with qualified resumes via email at albertb@avidtr.com or via phone at 617-951-1893.
Referral fees will be paid for candidates who are hired.
Responsibilities:
- Troubleshoot software,
hardware and basic network connectivity problems and provide resolution to end
users in a timely manner to ensure that the systems run smoothly.
- Respond to user queries in
person and over the phone.
- Manage all aspects of
desktop environment including the antivirus system, system roll out processes,
desktop application maintenance, patching, licenses etc.
- Evaluate software and
hardware and make recommendations regarding purchases. Install new software and
hardware and ensure staff members are properly trained.
- Manage issue
tracking system (trouble ticket system); advise and educate users in the
effective use of the issue tracking system.
- Document procedures,
standards, best practices configurations, settings, installation sequences and
back-out instructions; ensure documents are kept up to date.
- Support projects to improve
the IT infrastructure or meet business needs.
Qualifications:
- Bachelor’s degree and
either MCSE or A+ certification required, with MCSE preferred.
- 2-4 years of desktop
support experience closely related with an Active Directory environment.
- Basic understanding of
TCP/IP networks is a must.
- Strong written and oral
communication skills.
- Ability to work
independently as well as within a team environment.
- Capability to multi-task to
manage his/her time and projects.
Referral fees will be paid for candidates who are hired.
