Senior Help Desk Engineer

Worlds leading private equity firm located in Boston

One permanent position and one contract to hire.

KEY RESPONSIBILITIES:

• Performs Tier II/III problem management, isolation, and resolution.
• Functions as a Subject Matter Expert for Windows Operating Systems and Microsoft Office in a client-based environment.
• Train, and coach the Helpdesk staff to ensure they answer calls and interact with customers in knowledge, accurate and friendly manner.
• In certain situations, may be required to function as a technical lead or supervise Helpdesk staff.
• Areas of support include: desktop productivity tools, client side business line applications, remote access, mobile computing, and conference room resources including Video Conferencing.
• Facilitate repair and maintenance of equipment including PCs, Printers, and conference room resources both directly and through contracted vendors
• Maintain system and support documentation.
• Cover helpdesk responsibilities as required during busy periods.


TECHNOLOGY EXPERIENCE:

• RIM Blackberry Desktop.
• Supporting remote users on Terminal Server or Citrix Metaframe.
• Specialist with desktop imaging, patch management and deployment. Working knowledge of SMS, WSUS, and Altiris.
• Strong knowledge of TCP/IP and general networking concepts including DNS, DHCP, FTP & VPN
• Comprehensive understanding of Active Directory User Environment.
• Candidates must be proficient in Windows XP and Microsoft Office 2003 with an added emphasis in security.
• Manage file/exchange permissions
• Working knowledge of application packaging.
• Administrator Level Exchange experience.

QUALIFICATIONS:

• Bachelor degree in Computer Science or a related discipline, or equivalent work experience. At least four, typically six years experience in IT or an equivalent combination of education and work experience.
• The individual should also have strong analytical and communication skills and the ability to work efficiently and effectively with co-workers and other infrastructure team members.
• Dedicated to exceeding quality standards and providing products and services of the highest caliber.
• Exceptional work ethic, uses time productively, maximizes efficiency, and meets challenging work goals.
• Manages time effectively. Uses work plans to prioritize completing and interdependent tasks and meet deadlines.
• 24 x 7 uptime requirements.



Please contact Albert Barsoumian with qualified resumes via email at albert@collabstaff.com or via phone at 508-872-7402.