Telecommunications Engineer

Client is a Private Equity firm in the back bay area of Boston.

This is a full time, permanent position.

QUALIFICATIONS:
• Seeking candidates with a minimum of 3 to 5 years experience in the telecommunications career field.
• Candidates MUSThave a minimum of 3 to 5 years with Avaya PBXs, Avaya Modular Messaging, Avaya CMS, and Avaya Vectoring.
o Prefer Avaya 8700 Series PBXs
• Candidates MUSThave a minimum of 3 years with APC UPS product line and InfraStruXure Manager.
• Willing to be available 24X7X365 via cell phone.
• Must be available for on call duties and scheduled duties outside of normal working hours – Nights, Weekends, and Holidays.
• Must be willing to travel nationally and internationally.
• Must posses the ability to assist with the design, coordination, and project management of new construction and remodeling as it pertains to all cabling and environmental factors for IT spaces – data centers, MDFs, IDFs and disaster recovery locations.
• Strong customer service skills are essential. (The culture is high demand, high expectation where every request is an immediate need.)
• Must be able to work in an environment of open communications and teamwork.
• Dedicated to exceeding quality standards and providing products and services of the highest caliber.
• Exceptional work ethic, uses time productively, maximizes efficiency, and meets challenging work goals.
• Manages time effectively. Uses work plans to prioritize completing and interdependent tasks and meet deadlines.
• Meet the challenging requirement of 24X7X365 uptime for all services.
• Ability to work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues.
• Be open to assume additional responsibilities as requested, and perform ad-hoc duties as required.
• Ability to identify, troubleshoot, and resolve problems without direct supervision.
• Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive "can do" attitude.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to identify gaps and propose solutions in an unstructured environment.
• The individual should also have strong analytical and communication skills and the ability to work efficiently and effectively with co-workers and other IT Team members.
• Willingness to learn new products, services, and interfaces relative to the position.


KEY RESPONSIBILITIES:

• Assist with day-to-day design, installation, management and trouble shooting of the cabling plant at all locations globally. (Fiber & copper for voice, data, cable television, voice and video conferencing.)
• Assist with day-to-day design, installation, and management of the power (UPS & generators) and other environmental factors (HVAC) pertinent to IT spaces globally. (All data centers, MDFs, IDFs, and disaster recovery locations.)
• Responsible for/assists with all telecommunications endeavors, including programming and administering all telecommunications servers – PBXs, Voice Messaging Systems, Fax Systems, and Trading Turret Systems globally. (MACs, design, installation, administration & management, and trouble shooting.)
• The Telecommunications Engineer will work closely with departmental staff and internal business partners to ensure that their day to day telecommunications requirements are met.
• Assists with the design, installation, management, and trouble shooting of all circuits for voice, data, video, cable television and the WAN globally.
• Ability to assist with the management of all vendors providing telecommunications services to all locations globally.
• Assist with and ensure delivery of consistently superior customer experience by working closely with the IT Technical Service Group (TSG) and all members of the IT Team.
• Recommend products and services that will improve telecommunications services to the organization globally.
• Comfortable with and required to interface daily with all levels of the organization globally.
• Resolves customer inquiries and complaints that have escalated beyond the IT Technical Service Group (TSG)
• Management of all projects as assigned by manager.
• Assist with all telecommunications contracts, billing, and budgeting for services provided to all locations globally.
• Prioritizes work load to ensure that escalated IT Technical Service Group tickets are first and foremost and are resolved as quickly and efficiently as possible.


Communications Skills

• Ability to effectively communicate with co-workers, peers and management through written and verbal communication.
• Ability to communicate with customers, inter-department and other third parties in a professional manner.
• Ability to deal with varied and often difficult personalities while maintaining an even temperament.
• Ability to resolve recurring problems in a tactful manner.
• Excellent listening skills.



Please contact Albert Barsoumian with qualified resumes via email at albert@collabstaff.com or via phone at 508-872-7402.