Desktop Support Technician

Client: One of the top investment firms in Boston

This is a full time, permanent position.

SUMMARY:
The Desktop Support Technician will work as part of the Information Technology Desktop Support group of a global investment management firm. The group is responsible for the support of workstations, user accounts, local applications, telephony and general technical troubleshooting, working in an ITIL service model. Excellent communication skills and friendly demeanor are required. Company works primarily with Microsoft products, but the candidate should be flexible and willing to learn new technologies.

DUTIES AND RESPONSIBILITIES:
• Support internal customers with technology related questions and incidents
• Monitor the Desktop Support problem tracking queue
• Triage and resolve incidents
• When necessary, escalate problems to the appropriate IT resources
• Create and update documentation
• Communicate incident status to customers
• Deploy desktop systems and troubleshoot problems
• Install patches and updates to desktop systems
• Maintain desktop images
• Deploy software to desktop systems using Altiris Deployment Server
• Track inventory of desktop hardware
• Manage laptop and handheld loaner equipment
• Manage the initial phases of the Purchasing process (specifying hardware, creating quotes, obtaining approvals)
• Support the employee new hire, transfer, and termination processes
• Manage approval process and implementation of application access

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to communicate effectively, both orally and in writing
• Knowledge of business practices and procedures
• Ability to advance a cooperative work environment
• Ability to perform systematic analysis and convey in documentation
• Detail oriented with the ability to deliver solutions on deadline
• Ability to prioritize workload and handle multiple tasks
• Strong aptitude toward systems and applications

SYSTEMS/APPLICATIONS SUPPORTED OR USED:
• Microsoft Operating Systems, XP, 2000, Vista and 2003
• Active Directory
• Standard Intel/AMD architecture from Dell
• Altiris Notification Server and Deployment Server
• Symantec Endpoint Protection
• Microsoft Office Suite
• Blackberry and Windows Mobile Handheld devices


Please contact Albert Barsoumian with qualified resumes via email at albert@collabstaff.com or via phone at 508-872-7402.