Support Analyst - Financial Applications

Full time position at a well respected investment firm in Boston.

Full background check required.


Client is a Boston based, 40+ person firm that specializes in managing alternative and index-oriented investments for institutional clients. Client is currently seeking a bright Support Analyst to serve as a liaison between our business users and the IT Application Development Team. The person filling this role will work directly with traders, fund managers and research personnel to understand current and future production application requirements. The individual will use technical and analytical expertise to identify and resolve problems support our suite of applications. Additionally, the role will involve change management functions including release testing and software configuration and deployment.

Principal Role and Responsibilities:

This is a multi-function job role that requires time to be split between production support and systems analysis.

1.) Production Support:
• Provide support for our various trading, fund management, and investment decision applications.
• Monitor applications for production issues. Help troubleshoot any production issues that arise.
• Participate in setup and configuration of new and existing applications.
• Serves as initial point of escalation for all data related issues; analyze performance, pricing, benchmarking, risk, compliance and other data issues within existing applications
• On-call responsibilities

2) Analysis
• Understand and evaluate end-users needs from a trading, fund management perspective
• Be involved in all aspects of change management.
• Work closely with fund managers, traders and application development team to determine opportunities to automate business processes and functions;
• Posses strong knowledge of systems analysis, design, development, quality assurance, and integration methodologies
• Translate high level business requirements into written functional specification and manage changes to those specifications.
• Assist with end-user testing
• Assist in requirements gathering for new or existing applications.
• Manage code release and deployment cycles

Required Competencies:
• Qualifications: BS in Computer Science or equivalent.
• Experience Required: 2+ years of IT work experience.
• Knowledge of at least one programming language (Java/C/C++/C#/VB)
• Knowledge of UNIX and/or Linux preferred
• Prior experience in the financial industry with high exposure to fund management and trading applications.
• Solid technical understanding of databases and SQL language. This entails, apart from simple select statements; the ability to create complex joins across multiple tables. Must have the ability to understand database tables, column schemas, and stored procedures
• Excellent written and verbal communication skills
• Have strong business knowledge of mutual and/or alternative fund industry in order to articulate and understand requirements of fund managers, traders and others.
• Ability to bring both business and technical experience and expertise to bear on new efforts
• Ability to gather requirements for reports and analysis
• Experience in finding and resolving technical problems preferred.
• Capacity to anticipate future application needs
• Strong troubleshooting and general problem-solving abilities. This role requires an ability to understand and trace through program code at a basic level. Prior software development experience a big plus.


Please contact Albert Barsoumian with qualified resumes via email at albert@collabstaff.com or via phone at 508-872-7402.