CRM Business Analyst - Pivotal preferred

$105 billion asset management firm in Boston
Full time position

This is an experienced BA who is familiar with the web (internet,intranet) and CRM systems, preferably Pivotal.


Primary Responsibilities:
• Elicit the business community’s requirements for enhancing existing systems and creating new applications
• Work with the project manager to document the product’s vision and the project’s scope, analyzing systems and processes to identify gaps and opportunities
• Create detailed requirements documentation, including text, examples, workflows, and other diagrams where appropriate to facilitate understanding of the requirements
• Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
• Manage the requirements specifications, working as part of a team of in-house staff and outside consultants to confirm and implement the required changes
• Ensure that Quality Assurance test plans are executed before releasing product enhancements for User Acceptance Testing
• Facilitate the production release of new functionality and provide assistance in support of production issues
• Provide project managers with timely updates on the progress of assigned tasks
• Participate in high-level aspects of project budgeting

Mandatory Requirements:
• Undergraduate degree in technology discipline or equivalent experience
• 5+ years experience in an IT organization
• 3-5 years experience in a business analyst role, including experience writing business requirements documents and QA test plans
• 3+ years experience in the financial services industry, preferably in the asset management sector
• 2-3 years experience with database applications, software development, and implementation projects

Skills and Competencies:
• Extremely strong interpersonal, interviewing, and listening skills
• Proven ability to work directly with the business community, handle demanding user groups, and communicate with internal clients at all enterprise levels
• Analytical skills, including the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, and distinguish requests and solution ideas from requirements
• Writing skills, capability to communicate information effectively and provide quality documentation of processes, UML preferred
• Attention to process and procedures to comply with internal/external audits


Please contact Albert Barsoumian with qualified resumes via email at albert@collabstaff.com or via phone at 508-872-7402.